Reference

Privacy Policy — How We Handle Your Account Information

We collect what we need to run your account, process bKash, Nagad and Rocket payments, and keep the lobby secure. This policy explains what we gather, how we use it, and your rights around your data.

Account data protectionPayment wallet privacyContact for data requestsBangladesh player rightsCookie use explained
mailbet Privacy Policy — How We Handle Your Account Information
SECURITY PRACTICES

How We Protect Your Information

Your data sits behind encrypted storage and access controls that limit who inside the platform can view account details. Payment confirmations from bKash, Nagad and Rocket come over secure channels, and we do not store your wallet PIN or full account credentials.

Encrypted Storage

Account credentials, transaction records and personal details live in encrypted databases. Only authorised platform systems and verified support agents can decrypt and view the data when resolving a withdrawal dispute or account-security incident.

Cookie Controls

Session cookies keep you logged in and remember your game filters; analytics cookies track which pages you visit so we can improve the lobby layout. You can block non-essential cookies in your browser settings without losing core account functions.

Data Retention

We hold your account history and payment logs as long as your account stays open, plus the retention period required by financial regulations after you close it. Request deletion and we will remove personal identifiers once the legal hold expires.

Third-Party Sharing

We pass transaction details to bKash, Nagad and Rocket only to complete the payment you initiated. Game studios see anonymised play data for RTP audits. We do not sell your contact details, betting history or profile to marketing firms.

CONTACT OPTIONS

Reach Us About Your Privacy

If you want to see what data we hold, request deletion, or ask how we use your information, these channels get you to someone who can help. Data requests usually take a few days to process once we verify your account ownership.

Live Chat Open the chat bubble in the lobby footer and tell the agent you need privacy support. They will route your request to the data-handling team and give you a reference number to track the outcome.
Email Support Send your data request to our support address with your registered mobile number and username in the message so we can confirm it is your account before releasing any information or making changes.
Account Settings Log in and head to the privacy section under account settings to download a copy of your data, turn off marketing messages, or close your account and request deletion of your records.

Privacy Policy FAQ

We collect your mobile number for OTP login, your chosen username, device type, IP address, and the bKash, Nagad or Rocket transaction references when you deposit or withdraw so we can verify payments and secure your account.

Yes. Log in and go to account settings, then privacy, and download a copy of your data. Or contact support with your username and registered mobile number to request a report of everything we have on file.

We keep your data while your account is active and for the retention period required by financial regulations after you close it. Request deletion in account settings and we will remove personal identifiers once the legal hold ends.

No. We share transaction details with bKash, Nagad and Rocket only to process your payment, and we send anonymised play data to game studios for RTP audits. We do not sell your contact details or betting history to anyone.

Log in, open account settings, go to notifications, and untick the marketing box. That stops promo emails and SMS alerts. You will still get account-security messages and withdrawal confirmations because those are transactional, not promotional.

Session cookies keep you logged in and remember your game filters. Analytics cookies track page visits so we can improve the lobby. You can block non-essential cookies in your browser settings without breaking core account functions like deposits and game loading.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.